4 Min Read
A whole-home remodel involves more than choosing finishes. Homeowners also need answers, schedule updates, and help making decisions as the work moves forward.
In this unedited interview, a homeowner shares their experience working with RemodelCo on their home in East Sandy (near Pepperwood), Utah. This is the other homeowner's perspective on the same project featured in our first interview.
Watch the interview below, then read the key takeaways and the lightly edited transcript.
In this interview, the homeowner talks about:
- Knowing the cost and timing upfront
- How questions were answered by text, phone, and on-site visits
- Knowing ahead of time who would be coming and what they would do
- How the schedule was kept moving when a worker could not make it
- Craftsmen who offered ideas and cleaned up at the end of each day
- Help with remodeling decisions and avoiding decision fatigue
About This Remodel
This is the same East Sandy whole-home remodel featured in our first client interview: a full kitchen remodel, two bathrooms, a custom primary closet, removal of load-bearing walls, new flooring, and new lighting. For the full project overview and the other homeowner's perspective on estimates and craftsmanship, watch the first interview.
Key Takeaways From the Interview
- The cost and timing were clear upfront, with no unexpected pricing surprises in this homeowner's experience.
- Questions by text and phone were answered in a timely way, including follow-up visits when something needed to be seen in person.
- The foreman was knowledgeable about what needed to happen and how to solve problems that came up.
- The homeowners always knew ahead of time who would be coming and what they would be doing.
- When an individual worker could not attend, the team sent someone else or made up the work at another time.
- Craftsmen offered ideas, treated the home respectfully, and cleaned up at the end of the day.
- Guidance throughout the project made remodeling decisions easier.
Full Interview Transcript
This transcript has been lightly edited for readability. The interview video above is unedited.
QUESTION: Before starting your remodel, what were you most concerned about, and how did our team handle those concerns?
CLIENT ANSWER: Before we started, we were most concerned about cost, timing, and how decisions would be made. RemodelCo did a great job making sure we knew upfront exactly what the cost would be. There were no hidden surprises or unexpected claims that something had been miscalculated. It was all very upfront.
They stood behind what they said they would do and how much it would cost. The timing was as promised as well: a two-month remodel did not take six months. It took the two months they said it would take.
QUESTION: How did we do at keeping you informed, answering your questions, and communicating throughout the project?
CLIENT ANSWER: We had a lot of questions. They came up every day, several times a day. RemodelCo was receptive to our text messages, phone calls, and questions. Even if they weren't sure of the answer and needed to come look at what we were talking about, they always got back to us in a timely manner and answered every question.
The foreman was very knowledgeable about what needed to happen and what a good solution would be for any problems that came up.
QUESTION: How well did we follow the schedule and keep the project moving, and what did that mean for you?
CLIENT ANSWER: The schedule laid out what we were trying to accomplish and when. They did a great job keeping to it. Occasionally a worker was ill or couldn't make it, but they tried to send somebody else or made sure the work was made up at a different time.
We always knew ahead of time who would be coming and what they would be doing.
QUESTION: What stood out about our craftsmen and the quality of the finished work, especially in your kitchen and bathrooms?
CLIENT ANSWER: The quality of the finished work is excellent. We love everything they've done, and it exceeds our expectations. We'd never done a remodel before, so we didn't really know what to expect.
The craftsmen were knowledgeable and often had ideas, such as asking what we thought about trying something or putting tile somewhere. They suggested things we hadn't thought about that were excellent ideas and improved the result.
They were courteous and always cleaned up after themselves. At the end of the day, they swept, straightened, and cleaned up, leaving the workspace in really good condition.
QUESTION: If a friend were considering RemodelCo for a remodel like yours, what would you tell them about your experience?
CLIENT ANSWER: I would highly recommend RemodelCo. They are dependable, do excellent-quality work, and are great at communication.
They made every part easier, especially decision-making. There are a lot of decisions to make during the process, and decision fatigue can get hard. They were good at guiding and helping with those decisions to make sure we got the best product, were happy with the remodel, and got what we wanted.
Frequently Asked Questions About This Remodel
How were the homeowners' questions handled?
The homeowner says RemodelCo responded to texts and calls, came out to look when an issue needed to be seen in person, and answered questions in a timely manner.
What did the homeowner say about the crews?
They describe knowledgeable, courteous craftsmen who offered ideas and swept, straightened, and cleaned the workspace at the end of each day.
How did RemodelCo help with remodeling decisions?
The homeowner says RemodelCo helped guide choices throughout the project, which made decision-making easier and helped them get the result they wanted. Every project involves its own set of decisions, and planning ahead helps keep them manageable.
Thinking About a Major Home Remodel?
A remodel goes more smoothly when you know what to expect, get answers quickly, and have help working through decisions.
Want the other side of this project? Watch the first interview, where the other homeowner discusses detailed estimates, daily updates, and the finished kitchen and bathroom craftsmanship.
If you are planning a remodel in Salt Lake or Utah County, contact RemodelCo to talk through the scope, the planning process, and any questions you have about your home.